PQLabs
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Our practice
Client Satisfaction
Cost Optimisation
Employee Satisfaction
Market Growth
Case Studies
2 case studies
Public Sector
Heritage & Culture
At the bridge of heritage and culture
A national heritage institution redesigned visitor journeys to reduce digital drop-off and increase engagement across all touchpoints.
70.82%
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Public Sector
Procurement
Public service — procurement sector
A government procurement body struggling with supplier friction engaged us to redesign end-to-end service flows with AI-assisted process mapping.
R100m
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Impact
Philosophy
— Jerry Gregoire, CIO
Sprints
Testimonials
SK
Working with PQLabs completely changed how we understand our client journey. In two weeks we identified R4m in drop-off we didn’t know existed.
Sipho Khumalo
Chief Customer Officer
TN
The sprint structure gave our team a shared language around CX. We shipped improvements in 3 weeks that had been on the backlog for two years.
Tumi Nkosi
Head of Digital Operations
Contact
Tell us what you want to fix. We’ll send your sprint brief and connect within 24 hours.
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